Spam Filtering and My Mailbox

You have all been given a "spam" folder within your e-mail account and beginning today all mail that is marked by the spam filter (aka [SPAM]) will be automatically moved from your in box and placed in this folder. Typically our spam filter will remove e-mail with offensive subject lines (and while that is a relative decision what is offensive, we try to remove all cuss words, drug offers, pornography, sexual terminology and the most popular current sale pitches that are sweeping the internet).

Your spam filter needs to be trained.  Out of the box these filters are generic. You will get different spam mail than others in your office or other clients.  But you can train your spam filter to remove e-mails you never want to get in the future.

You should look through the spam folder contents daily to be sure that e-mail you need to receive is not being caught by the spam filter. E-mails in your spam folder will be automatically removed after three (3) days so you do not have to empty or delete this mail manually.  Note:  You can only view your spam folder online through the web mail access feature at http://mail.ahcomputers.net.

If you see mail in your spam folder that is incorrectly marked, open the e-mail in your web mail browser.  Next to the sender's name there will be two indicators--one if a green check mark and the other is a red circular arrow.  Click on the GREEN CHECK MARK.  A new window will open to help you through the steps in the filter.  In the early days of using your e-mail you can just indicate at the bottom of the form either the ACCEPT, DELETE, or MARK AS SPAM option and then click "ADD".  This creates an e-mail rule for your mailbox that either automatically passes e-mail from this person or automatically rejects e-mail from this sender (depending upon which option you used).

You may have noticed the same indicators at the end of the subject line of your e-mail.  Use these indicators primarily if you belong to a news-group, bulletin board or receive e-mails from a group that uses the same subject line in each e-mail.

If you find you are having a particularly difficult time with creating spam filters, you can contact us at spam@ahcomputers.net and we will help set up additional filtering for you.

Our spam filter has been programmed to catch most of your general unsolicited email. However, we do not expect to ever catch 100% of all spam mail because spammers are very creative and are constantly changing their approach and coding. As soon as we are sure we are not incorrectly flagging important mail.